Shipping & Returns
RETURNS AND EXCHANGE POLICY
GENERAL RETURN POLICY AND TERMS AND CONDITIONS:
Our return policy states that all customers should notify us if they wish to return returnable merchandise(s) within 7 Days after delivery of item(s). If we are not notified within this time period, we shall deem that you are happy and satisfied with your order and the sale will become final.
- Altered, worn or used items are non returnable.
- Boy Suits are not returnable.
- Combination Items are not returnable.
- Accessories are all final sale. (shirts, ties, vests, bow ties and etc.
- Items equal or less than 99.99 are not refundable.
- All group orders of 3 suits and more are final sales unless a completely wrong item(s) were shipped. Item(s) purchased in bulk can not be returned because different "shade" of color was received. You can only return items if the color is totally different, meaning that you purchased Gray and received Black. You may purchase one items and check the color before purchasing a bulk order.
Actual International Shipping Fee is not refundable. All items shipped internationally are subject to duties and taxes. By law, you are required to pay these taxes and we can not do anything about them.
All returns are subjected to 10% Restocking fee and less actual shipping fee even if free shipping was offered at the time of purchase.
Make sure you follow according to our return policy.
- Email us using our Customer service Link
- Send us an email stating the reason for your return/ exchange. Include your full name, address, order number so we can find your information.
- You will be receiving a reply within 48 hours confirming that the return/exchange is OKAY. Only then, you may return/exchange your item back to our facility. (if you do not get a resonse within 48 business hours, please send us an email directly to email@example.com subject line "returns/exchanges.")
- We will responde to you with an Exchange / Return Authorization Number. You must put that number on a letter and leave it inside the box when shiping it back to us. It's recomended that you use a shiping method that provides you with a tracking. We are not responsible for lost shipments to our facilities.
All items MUST be received in the original condition. This means with factory hanger, and all tags attached for return/exchange to be accepted.
Ship Exchanges or Returns to:
We are in and out of the office all day so please do not require a signiture (direct signiture) as this may delay the exchange / return process significantly.
Returns and Exchanges can take up to two weeks to be processed.
Group Orders may not be returned. All Group Ordes have to be placed in one order.
Unless we have authorized you to ship item (s) back to our facilities, we do not take any items in returns.
Unauthorized returns or exchanges will not be accepted and you may be liable to pay additional shipping fee to have them shipped back to you.
More questions or comments?
Usually items leave our warehouse within 2-3 business days. Sometimes however, we are out of stock in an item and we have to special order it, so it can take a bit longer. However, you can always call us and find out about the status. You will receive a tracking number emailed to you by UPS when your item is being shipped.
UPS Next Day Air, Second Day Air, 3 Day Select DO NOT mean that the items will be delivered to you in the days mentioned in the method of shipment. ALL shipments have 1-3 (could be longer) transit time before shipment. If you need an item faster, you SHOULD email us and CONFIRM with us. We will NOT accept returns based on passed deadlines! YOU are the party responsible to order ahead of time for your event. Unless a written statement guarantees your shipment to get to you before or on a certain date, there is absolutely, positively no guarantee that the items purchased will arrive on a certain date!
We do not accept any money back returns on items delivered Late for Standard Shipping due to late delivery. On Express Delivery including 3 Day, 2 Day, Next Day Air, unless we guarantee a specific date of delivery, order can not be cancelled due to late delivery. On rare circumstances when we do allow it, there is a 40% Restocking fee + Actual Shipping and Handling Cost.
COMPLETE TERMS AND CONDITIONS:
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LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall Suitaly be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if Suitaly or a Suitaly authorized representative has been advised of the possibility of such damages. In no event shall Suitaly have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.
All claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of this site, shall be submitted exclusively to the jurisdiction of the State or federal courts located in Los Angeles County and State of California.